Frequently Asked Questions

Yes! Every active paid plan comes with a trial period during the first 3 days of subscription, where you can try the system and get a full refund if you're not satisfied.

Less than 5 minutes in most cases! After activating your account, you can start using the system right away and connect it to the iPad app or use QR with ease.

Absolutely. All data is encrypted in transit and at rest. We use enterprise-grade security with ultra-secure infrastructure.

Yes! The entire platform is fully bilingual with full Arabic support. Designed specifically for the region.

If you want to use the iPad app, you can use any iPad running iPadOS 18 or later. If you want to use QR, you won't need an iPad at all.

The Qudoom app is available on the App Store. Download it on any iPad running iPadOS 18 or later, then sign in with your account to connect it to your dashboard.

Qudoom is billed annually. Starter is 1,999 SAR/year, Basic 2,399 SAR/year, and Pro 3,299 SAR/year — Enterprise is custom-quoted for your organization. Every plan includes secure payment with zero hidden fees, and you can upgrade or cancel at any time.

The moment a visitor completes check-in, their host is notified automatically — no phone calls, no waiting in the lobby. Email notifications are included in every plan, and WhatsApp notifications are available from the Basic plan up. Visitors pick their host right at the kiosk or on the QR check-in page.

Yes. The Basic plan supports up to 3 iPad kiosks, Pro up to 10, and Enterprise is tailored to your needs. Each device connects in under a minute, and you manage them all from a single dashboard — rename, configure, monitor, or instantly disconnect any device remotely.

Yes. Badges print automatically the moment a visitor completes check-in on the iPad kiosk. Printers connect wirelessly with automatic setup — no IT support needed — and you can see the status of every connected printer from your dashboard at a glance.

Yes. Export your visitor records to CSV in one click, with flexible filters and custom date ranges so you get exactly the data you need — and preview the export before you download it. The analytics dashboard also shows peak hours, visitor trends, and type breakdowns in real time.